Refund policy

Last updated: November 23, 2025

At NestUP, your satisfaction matters to us. We want you to feel confident in your purchase, which is why we offer refunds only for items that arrive damaged or defective.

📦 Returns

We do not accept returns for reasons such as:

  • Change of mind

  • Wrong size or color ordered

  • Items not fitting your personal preference

  • General dissatisfaction

Because our products are used for personal or hygienic purposes, all sales are final unless the item arrives damaged.

🛠️ Damaged or Defective Items

If your order arrives damaged, broken, or not functioning, we will gladly replace it or issue a refund.

To qualify:

  1. Contact us within 7 days of delivery.

  2. Provide your order number.

  3. Include clear photos or video showing the damage.

Once we verify the issue, we will send a replacement or process a refund to your original payment method.

❗ Items Not Eligible for Refund

We cannot issue refunds for:

  • Normal wear and tear

  • Damage caused by misuse

  • Lost or stolen packages

  • Orders past the 7-day claim window

💬 Need Help?

If you received a damaged item or have any questions about your order, please contact us at:

📧 nestupco@gmail.com

We’ll take care of you as quickly as possible.